Returns

At Ornamic, we understand that sometimes things just don't work out. If you're not completely satisfied with your purchase, we're here to help.

Our return policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for the return shipping costs (even if you use a return shipping label provided by Ornamic or the seller), except in instances where the item arrived damaged or defective. Note that the option to initiate a return will appear on the date of delivery and be available for 48 hours.

Please note that gift cards are non-returnable items and cannot be refunded or exchanged. We encourage you to carefully consider your purchase before buying a gift card.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). These include items with obvious signs of use, any item not in its original condition, or any item that is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@ornamic.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 21010 Southbank Street Sterling Virginia US 20165

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

If you have any questions or concerns about our return policy, please don't hesitate to contact us using the form below. We'll get back to you as soon as possible.

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